Support Team

Security is at the core of everything we do at Smarter Payments. All our card machines are EMV-compliant and fully PCI DSS-compliant, ensuring every transaction is protected by industry-leading standards. We use advanced encryption and tokenisation technology to safeguard sensitive cardholder data from the moment a card is tapped or inserted. Our systems are designed to prevent tampering and unauthorised access, and we regularly update our software to stay ahead of evolving security threats and regulatory requirements.

Beyond just technology, we’re committed to giving you peace of mind through strong operational practices. Every payment is processed over secure, encrypted connections, and our team is always on hand to offer guidance on best practices for keeping your business and your customers safe. With Smarter Payments, you can accept card payments confidently, knowing you’re supported by robust security measures and a team that prioritises your protection at every step.

Switching to Smarter Payments is designed to take the hassle out of changing providers, so you don’t have to worry about complicated procedures or business interruptions. Our team understands that moving on from your current card machine provider can seem daunting, especially with contracts, notice periods, or the fear of losing access to payment services. That’s why we offer personalised support from the very start, reviewing your existing agreement, advising you on the best timing and approach, and making sure you understand any potential fees or requirements from your current provider. Our goal is to keep things transparent and straightforward, so you’re never left in the dark during the process.

Once you decide to make the switch, we go beyond just advice. Smarter Payments will actively help handle the cancellation process for you. We’ll agree on your new quote, fit your new machines, and ensure everything is set up and running smoothly before your previous service ends. This hands-on, step-by-step approach means you can focus on running your business while we take care of the paperwork and logistics. With Smarter Payments, you can look forward to better service, ongoing support, and cost savings without the usual switching stress.

Transparency is at the heart of how we do business. There are no hidden fees with Smarter Payments our pricing is simple, clear, and fully explained upfront. You’ll know exactly what you’re paying each month, with competitive rates and no surprise charges buried in the small print. We provide every client with a tailored proposal based on their specific needs and processing volumes, so you’ll always have a clear breakdown of costs before you commit.

We’re committed to building long-term relationships through honest, straightforward pricing. That means no unexpected costs cropping up later and no complicated fee structures to decipher. Our team is always available to walk you through your pricing, answer any questions, and make sure you feel confident about what you’re paying for. With Smarter Payments, you can focus on running your business, knowing your payment processing costs are predictable and fair.

1. Download the Plugin:
   Head to the Smarter Payments website and download the official WooCommerce plugin.
2. Install the Plugin:
   In your WordPress admin panel, upload the plugin file and activate it. This will add Smarter Payments as a payment option in your WooCommerce settings.

3. Create a Merchant Account:
   Sign up with Smarter Payments by providing the required business documents. Our team will help you through the onboarding process.

4. Receive Your Credentials:
   Once your merchant account is approved, you’ll receive a unique Client ID and Secret Code from the Smarter Payments team.

5. Configure the Plugin:
   Go to your WooCommerce payment settings in WordPress, enter your Client ID and Secret Code, and set your payment preferences—such as supported currencies and payment methods.

6. Test the Plugin:
   Use the test data provided by Smarter Payments to run test transactions. This ensures everything is working smoothly before you go live.

7. Start Accepting Payments:
   Once you’ve verified everything is set up, your store will be ready to accept secure card payments (Visa, Mastercard, etc.), mobile wallets (Apple Pay, Google Pay), and even recurring payments.

If you run into any issues or need help during setup, our support team is always available to guide you through the process. Would you like a downloadable setup checklist or a video walkthrough as well?

Integrating Smarter Payments with your website is designed to be straightforward and flexible. If you use WordPress, our dedicated WooCommerce plugin allows you to add secure online payments quickly, with simple installation and clear setup guides. For those with custom-built sites or unique needs, our API enables you to create a branded, hosted payment page that fits seamlessly into your checkout process.

No matter which option you choose, you’ll have access to detailed documentation and our friendly support team, who are ready to assist with setup and troubleshooting. We’re here to make sure your integration goes smoothly, so you can start accepting payments online with confidence and minimal hassle.

With Smarter Payments’ e-commerce solution, you can accept a wide range of payment methods to suit your customers’ preferences. This includes all major debit and credit cards (Visa, Mastercard, American Express, and more), as well as leading digital wallets like Apple Pay and Google Pay for fast, secure, one-touch checkouts. Our platform is designed to handle domestic and international transactions, so you can serve customers from the UK and worldwide. Additionally, our system is regularly updated to support new and emerging payment types, ensuring your business stays ahead of the curve.

Smarter Payments’ E-commerce solutions, particularly those using 3d Secure, protect merchants against chargeback liability by adding an extra layer of authentication provided by the card issuer. If a fraudulent transaction is authenticated through 3d Secure, the liability often shifts to the acquirer (the payment processor), not the merchant. This means merchants are safeguarded from misleading chargebacks, reducing financial risks and ensuring peace of mind.

Yes, Ecommerce payments with Smarter Payments are highly secure. Smarter Payments integrates contact centre and Ecommerce transactions with a 3d Secure payment solution. This ensures that users enter their card details in a secure web form and authenticate the transaction with a secret password, similar to an online version of ‘chip and pin.’ Additionally, Smarter Payments offers the ability to securely store card details for recurring payments, providing added convenience and security for businesses and customers alike.

Getting started with Pay By Link is straightforward with Smarter Payments. First, you’ll need a Merchant ID (MID) set up with us. We’ll guide you through a quick application process to supply your MID and create your secure login for the Smarter Portal. Once you’re set up, you’ll have access to all the features you need.

To send a Pay By Link, simply log in to your Smarter Portal, select the Pay By Link option, enter your customer’s payment details, and send the link via email or text—your customer can pay securely online in just a few clicks. If you’d like even more flexibility, we can also add the Pay By Link app to your card terminal, so you can generate payment links directly from your device.

If you ever need help at any stage, our support team is always available to walk you through the setup or answer any questions. We’re here to make sure your business can start taking secure remote payments as quickly and easily as possible.

Pay By Link is a flexible payment solution designed to help a wide range of businesses take secure, remote payments quickly and easily. It’s especially valuable for B2B service providers, such as accountants, legal firms, consultants, and other professionals, who regularly invoice clients and need a simple way to collect payments without face-to-face interaction. Retailers who offer mail order or phone sales, as well as businesses that operate remotely or have clients spread across different locations, will also find Smarter Payments Pay By Link incredibly useful.

Beyond professional services, Pay By Link is a great fit for any business looking to streamline their payment process and improve cash flow. Whether you’re managing recurring invoices, chasing overdue payments, or just want to offer your customers a fast, convenient way to pay, Pay By Link makes the process seamless. It’s ideal for businesses that value efficiency, security, and customer satisfaction, allowing you to send secure payment links via email or text, track payment status in real time, and get funds quickly, typically by the next working day.

Ultimately, if your business needs a straightforward, secure, and cost-effective way to accept payments remotely, Pay By Link is a smart choice. It helps you get paid faster, reduces admin time, and delivers a professional experience for your clients.

Pay By Link lets you create a secure payment link that you can send to your customers via email or text. Your customer clicks the link, enters their card details, and completes the payment online, with no need for a physical card machine or in-person transaction.

Getting started with QR Code payments through Smarter Payments is simple and fully supported by our team. First, you’ll need to set up your Merchant ID (MID) by going through a quick application process. Our team will guide you step by step, making sure everything is handled smoothly and answering any questions you have along the way.

Once your MID is active, you can use your Smarter Portal dashboard to generate a unique QR code for every transaction or service you offer. This means each time you need to take a payment, you simply create a new QR code right from the portal, whether you’re in-store, at an event, or handling remote payments. With ongoing support from our team, you’ll have everything you need to start accepting secure QR Code payments immediately.

QR Code payments are incredibly versatile and suit a range of business types. Retailers, restaurants, pop-up shops, event vendors, and service providers can all benefit from offering customers a quick, contactless way to pay. It’s particularly useful for businesses that want to provide flexible payment options, streamline the checkout experience, or accept payments in locations where traditional card machines aren’t practical.

By integrating QR Code payments, you can also reach customers who prefer digital wallets or want to avoid handling cards and cash. This flexibility helps you serve more customers and adapt to changing payment preferences in the marketplace.

Smarter Payments QR Code software lets your customers pay quickly and securely by scanning a unique code with their smartphone. When a customer scans the QR code, they’re instantly directed to a secure payment page, no need for a card reader or special app. This makes the process fast and user-friendly, whether you’re in-store, at an event, or even sending a payment link remotely.

For businesses, it’s a straightforward way to accept payments without extra hardware, and it’s especially handy for reducing queues or offering a contactless option. With Smarter Payments, you can generate QR codes directly from your Smarter Portal dashboard, making it easy to use for any transaction or service.

If a customer’s payment fails due to insufficient funds or an expired card, the Smarter Portal will automatically notify you and can send a reminder to your customer. You’ll have the flexibility to retry the payment, update customer details, or pause the plan if needed.

This feature helps you stay on top of your cash flow and maintain strong relationships with your customers by addressing issues quickly and professionally.

Yes! The Smarter Portal provides a unified dashboard where you can view, manage, and track all your recurring payments in real time. You’ll see which payments are upcoming, which have been completed, and any that may have failed or need follow-up.

This centralised view helps you stay organised and ensures you never miss a payment. Plus, you can export reports for your records or accounting purposes, making financial management even easier.

Recurring payments are automated transactions that allow your business to collect payments from customers on a regular schedule, weekly, monthly, quarterly (whatever schedule that suits your business), without needing to chase invoices each time. With Smarter Payments, you can easily set up and manage these payments through the Smarter Portal. The system handles everything from scheduling to processing, so you can focus on running your business while we handle the admin.

Our portal makes it simple to adjust payment amounts, dates, and frequencies as needed. Plus, you’ll have a unified dashboard to monitor all your recurring transactions, reducing manual work and giving you peace of mind that payments are being collected reliably.

Smarter SMS lets you send secure payment requests, updates, or promotions directly to your customers’ phones by text message, all from your Smarter Portal. You can message individuals or targeted groups, making marketing communications fast and personal.