If you’re experiencing issues with your secure retail terminal with Trust Payments due to inactive SIM cards, don’t worry, your device can connect to the internet using Wi-Fi. This guide walks you through how to get connected quickly, test your connection, and even use your phone as a backup in an emergency.

When your terminal loses connectivity, it may stop processing transactions, which can disrupt your business. In many cases, the solution is simple: switch from mobile data to a Wi-Fi connection. Trust Payments Terminals are designed to work seamlessly over Wi-Fi, ensuring your transactions remain smooth and uninterrupted.

This process works for the following POS terminals

• Castles Vega 3000C
• Castles Vega 3000M2
• Castles Vega 3000M
• Ingenico Move 5000
• Ingenico Desk 5000

All these terminals follow the same basic steps for Wi-Fi setup, so you can use this guide no matter which model you’re using.

Step-by-Step: How to Connect to Wi-Fi with Trust Payments Terminals

Follow the instructions below to connect your Trust Payments terminal to a Wi-Fi network:

1. Access the Quick Menu
   From the main screen of your terminal, tap the Quick Menu icon. This icon gives you access to key features and settings quickly.
2. Select “Network”
   Within the Quick Menu, tap on the “Network” option. This takes you to your terminal’s connectivity settings.

3. Enter Network Settings
   Tap on “Settings” to view the available Wi-Fi networks nearby.

4. Choose a Wi-Fi Network
   A list of available Wi-Fi networks will appear on screen. Tap the name (SSID) of the network you want to connect to. This could be your shop’s main Wi-Fi or a mobile hotspot.

5. Enter the Password
   Use the numeric keypad to input the Wi-Fi password. Take care when entering it — passwords are case-sensitive. Once done, press the green OK button to confirm.

6. Check Connection Status
   After a few seconds, the terminal will attempt to connect. If successful, you’ll see the Wi-Fi icon appear in the status bar at the top of the display.

7. Confirm Connection to Trust Payments Server
   Once connected to Wi-Fi, the terminal will automatically attempt to connect to the Trust Payments server. When this is successful, a server connection icon will also appear.

If either connection fails, you’ll see a disconnected icon, and the terminal may show a warning or alert you to the issue.

How to Test Your Connection (Handshake)

Once connected to Wi-Fi, it’s a good idea to test your terminal’s ability to communicate with Trust Payments. Here’s how:

1. Tap the Quick Menu icon from the main screen.

2. Select “Handshake” from the options available.

This test will force the terminal to print out a brief connection report. It includes server status and other technical details that can confirm whether the connection is live and healthy. If the handshake test fails, double-check your Wi-Fi password and signal strength.

No Wi-Fi? Use Mobile Tethering

If there is no Wi-Fi available on-site (e.g. during an event, power outage, or new setup), you can use your mobile phone as a Wi-Fi hotspot.

Here’s how:

• Enable Hotspot or Tethering on your smartphone (refer to your phone’s settings).
• Set a password you can easily enter on the terminal.
• Follow the same Wi-Fi connection steps listed above, selecting your phone’s network name.
• The terminal will connect to your mobile data via Wi-Fi, allowing you to continue taking payments in emergencies.

Important: Using mobile data may incur charges depending on your phone plan. Ensure you have a stable 4G/5G signal.

Whether your SIM card has expired or you’re setting up a new terminal, switching to Wi-Fi is an easy and reliable way to keep your business running. Always keep a Wi-Fi password handy, and consider setting up a mobile hotspot on your phone just in case.

Still stuck? Reach out to the Smarter Payments Support Team who are always willing to help.